Privacy Policy
One Freight Forwarders Pvt Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit our website or submit a freight enquiry.
1. Who we are
One Freight Forwarders Pvt Ltd
Email: info@onefreight.in
Operating hours: Mon – Fri, 09:00 – 18:00 IST
2. Information we collect
When you submit a form or contact us, we may collect:
- Name
- Company name
- Business email address
- Phone number or WhatsApp number
- Service requirements and cargo details
- Any additional information you choose to provide in your message
We do not intentionally collect sensitive personal data (such as financial details, passwords, Aadhaar, PAN, or health data) through our forms. Please do not include such information.
3. How we use your information
We use your information only for legitimate business purposes, including:
- Responding to your enquiries and providing freight quotes
- Communicating about shipments, services, and logistics solutions
- Preparing documentation for bookings, customs clearance, and compliance
- Improving our services and internal processes
- Fulfilling legal, regulatory, and compliance obligations
We do not sell your personal data to third parties.
4. Legal basis and consent
By submitting your details through our forms or contacting us by email or phone, you give us consent to use your information to respond to your enquiry and provide logistics-related communication. In some cases, we may also process your data to comply with legal obligations or to pursue our legitimate business interests in providing freight and logistics services.
5. How we share your information
We may share your information only with:
- Team members who need the information to assist you
- Trusted logistics partners, agents, and service providers (for example, airlines, shipping lines, customs brokers, transporters) when required to fulfil your shipment
- Government authorities, customs, or regulators when legally required
We expect our partners to handle your data securely and only for the purposes for which it was shared.
6. Data storage and security
We use reasonable technical and organisational measures to protect your information, including restricted access and secure systems. However, no method of transmission or storage is completely risk-free, and we cannot guarantee absolute security.
7. Data retention
We keep your personal data only for as long as necessary to respond to your enquiry, manage any shipments or services, and meet legal or regulatory requirements. Where possible, we minimise and anonymise data that is no longer required in an identifiable form.
8. Your rights
Subject to applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
To exercise these rights, please email us at info@onefreight.in with the subject line “Data Request – One Freight”.
9. Cookies and analytics
Our website may use basic cookies or analytics tools to understand traffic and improve user experience. We do not use cookies to collect highly sensitive personal information. You can control cookies through your browser settings.
If you follow links to third‑party websites or services, their own privacy policies will apply.
10. International data transfers
As a global freight forwarder, we may share shipment-related information with overseas partners and agents outside India when required to arrange freight bookings, customs clearance, or delivery. We aim to work with partners who follow reasonable data protection practices in their regions.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be posted on this page with a new “Last updated” date.
13. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
One Freight Forwarders Pvt Ltd
Email: info@onefreight.in